While researching multifunction machines, Ron Redman and the A-COPI team were very accommodating in answering all of our questions, setting up a demonstration for the Toshiba E-Studio, and allowing us to review all our options before purchasing. We looked at other brands and companies before purchasing. Ron gave us the information we needed to make an educated decision, without being pushy or making us feel rushed during the buying process.
One of the main reasons we purchased with A-COPI / Kinney Office Systems is the outstanding customer service. After the copier was set up in our office, a technical associate came out and set up every computer, getting our scanning and emailing functions working. We have a LINUX server, so some of the setup was not completely straight forward. The A-COPI staff was able to work seamlessly with our Information Technology personnel to get everything running.
Ron stops into our office or calls us on occasion to make sure we have everything we need and that our Toshiba is running well. He has even gone so far as to hand deliver toner before when we ran low. This is the second Toshiba machine that we’ve had in our office, and are very pleased with the product. We have had very few service calls and when we do, it’s typically for regular maintenance. I would highly recommend the Toshiba brand.
Thank you for providing us with a solid product and exceptional service before, during and after the sale.Sally D. Hartford, CFO, The Fitch Company