We wanted to be sure to thank you for your compassionate attention to our small printing business! We were in panic mode trying to complete multiple time-sensitive projects and one of our photocopiers decided to take a hiatus from production – bringing us nearly to tears and causing maximum frustration for all of us.
Instead of belittling our situation or offering “bandaid fixes”, you took a personal interest in our situation and spent much time and effort to come to us with a more permanent solution. Thank You! We remain satisfied with our new equipment.
Even more important to us, personally, is your continued presence as our support/solution representative. “Service after the sale” is an old cliche, but, it remains a vital component to the success of our business. You define that quality. Thank you!
We look forward to having a long and mutually satisfying working and personal relationship with your company and you, personally.Rhoda and Ed Hodgdon, Owners, Fundy Bay Printing, Machias, Maine